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What features does GoBank offer for mobile banking?

GoBank offers a range of mobile banking features including direct deposit, bill payments, cash deposits at participating retailers, mobile check deposits, and account alerts.

How can users access their GoBank accounts?

Users can access their GoBank accounts through the GoBank mobile app or by logging into their account on the GoBank website.

Is there a monthly fee associated with a GoBank account?

Yes, there is a monthly fee of $8.95 for a GoBank account, which can be waived if a user sets up direct deposit with a total of at least $500 monthly.

What should customers do if they lose their GoBank card?

If a customer loses their GoBank card, they can log into their account or use the mobile app to report the card lost and request a replacement.

What is the ASAP Direct Deposit™ feature?

The ASAP Direct Deposit™ feature allows users to receive their pay up to two days early, depending on the timing of the payor’s payment instructions.

What happens if a direct deposit is sent to a closed GoBank account?

If a direct deposit is sent to a closed GoBank account, it will be rejected and returned to the IRS, and the individual will receive either a paper check or a debit card instead.

Q: How often does Gobank experience outages?

A: Major outages are rare, occurring only a few times a year. Minor issues can happen more frequently.

Q: How long do Gobank outages typically last?

A: Most outages are resolved within a few hours. Extended outages lasting more than a day are extremely rare.